04-21-2008, 02:51 PM
Documentation: Oficial ITIL Books (thanks to LooDuck)
ITIL Service Support
Table of Contents
=================
Introduction
Relationship Between Processes
Getting Started
The Service Desk
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
Service Management Software Tools
Planning for the Implementation of Service Management
Bibliography
Appendix A - Terminology
Appendix B - Process Theory and Practice
Appendix C - Implementing Service Management Processes Issues to Consider
Appendix D - Quality
Appendix E - Example Cost-benefit Analysis for Service Management Processes
Appendix F - The Service Support Process Model
Other Information Sources and Services
The IT Service Management Forum (itSMF)
ITIL Training and Professional Qualifications
Figures
Tables
File size: 7 MB
File type: HTML/App
RAR password: LooDuck
ITIL Service Delivery
Table of Contents
=================
Introduction to this Book
Relationship Between Processes
Getting Started
Service Level Management
Financial Management for IT Services
Capacity Management
IT Service Continuity Management
Availability Management
Service Management Software Tools
Planning for the Implementation of Service Management
Bibliography
Appendix A - Terminology
Appendix B - Process Theory and Practice
Appendix C - Implementing Service Management Processes - Issues to Consider
Appendix D - Quality
Appendix E - Communications
Appendix F - Example Cost-benefit Analysis for Service Management Processes
Appendix G - Service Delivery Processes
Figures
Tables
File size: 4 MB
File type: HTML/App
RAR password: LooDuck
---------------------------------------------------------------------------------------------------
Newest Actualtests + Examworx
ActualTests v 2007-12-06 (VCE File)
Examworx EX0-100
That's it!!
Good Luck!!
ITIL Service Support
Table of Contents
=================
Introduction
Relationship Between Processes
Getting Started
The Service Desk
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
Service Management Software Tools
Planning for the Implementation of Service Management
Bibliography
Appendix A - Terminology
Appendix B - Process Theory and Practice
Appendix C - Implementing Service Management Processes Issues to Consider
Appendix D - Quality
Appendix E - Example Cost-benefit Analysis for Service Management Processes
Appendix F - The Service Support Process Model
Other Information Sources and Services
The IT Service Management Forum (itSMF)
ITIL Training and Professional Qualifications
Figures
Tables
File size: 7 MB
File type: HTML/App
RAR password: LooDuck
Code:
You cannot view this code until you login or registerITIL Service Delivery
Table of Contents
=================
Introduction to this Book
Relationship Between Processes
Getting Started
Service Level Management
Financial Management for IT Services
Capacity Management
IT Service Continuity Management
Availability Management
Service Management Software Tools
Planning for the Implementation of Service Management
Bibliography
Appendix A - Terminology
Appendix B - Process Theory and Practice
Appendix C - Implementing Service Management Processes - Issues to Consider
Appendix D - Quality
Appendix E - Communications
Appendix F - Example Cost-benefit Analysis for Service Management Processes
Appendix G - Service Delivery Processes
Figures
Tables
File size: 4 MB
File type: HTML/App
RAR password: LooDuck
Code:
You cannot view this code until you login or register---------------------------------------------------------------------------------------------------
Newest Actualtests + Examworx
ActualTests v 2007-12-06 (VCE File)
Code:
You cannot view this code until you login or registerExamworx EX0-100
Code:
You cannot view this code until you login or registerThat's it!!
Good Luck!!